What is Final Mile Visibility?

Expectations run high in today’s consumer delivery environment, especially in terms of managing last mile deliveries at the cargo, distribution, and direct-to-consumer levels. For many retail, restaurant, food distribution, consumer goods, durable goods companies, etc. final mile delivery not only affects the end customer experience, it can also contribute to losses across the board from scheduling inefficiencies to staffing issues to cost overruns to decreased morale and frustrated DC personnel.

Final mile visibility is now cited as one of the must-haves for the B2B and B2C consumer experience - whether the final consumer of visibility data is the end consumer, franchise owners, fleet owners, drivers, distribution centers, corporate personnel, or customer care divisions. There is a real drive to gain an exceptional final mile experience that provides reliable logistics information – ETA and tracking data, product level detail, photo & document upload capabilities, temperature & risk alerts, and customizable analytics. At 10-4, our job is to help you provide precisely this level of final mile excellence for YOUR end customers.
Sean Kelly

Written by Sean Kelly