Society as a whole is more food conscious than ever before. The diets that exist today each claim to be the healthiest and limit what people can and cannot eat. But, even more so than these diets, people care about what they’re putting in their bodies. They want to know how the food was grown/raised, where it came from and, most importantly, is it safe to eat.
Topics: Food Safety Modernization Act
Foodborne illness is a serious cause for concern. Each year in the U.S., millions of people get sick each year from foodborne diseases. This is a significant public health burden that is largely preventable.
Topics: Food Safety Modernization Act
It’s not a secret that there’s been a disconnect between shippers and carriers in the transportation industry for years. Each looks out for their own business and tries to secure the best deal for themselves. But, with the new regulations put in place with the passing of the Food Safety Modernization Act (FSMA) that took effect for the transportation industry in 2017, they need to put aside their differences to ensure that the regulations of the new law are met.
Topics: supply chain
Customer expectations have drastically changed the way the transportation and logistics industry operates. The attitude has shifted from a shipment will get there when it gets there, to wanting it delivered within seven days, to now wanting it delivered on the same day. And through it all, the customer wants to know where the order is at all times so that they can have the most accurate estimated time of arrival. This is especially crucial in the transportation of food products due to expiration dates.
La-Z-Boy has been producing the world’s most comfortable furniture for over 90 years. The company manufactures a full line of products for the living room and family room, including the company’s world-famous recliners!
La-Z-Boy understands that today's customer is information-oriented and digitally-connected. While consumers may be unfamiliar with the term last mile, they know they expect passive solutions with real-time information. La-Z-Boy was eager to find a last mile solution that matched the quality of their products.
“The white-glove services offered by our delivery providers ensure a positive delivery experience, but issues can arise. The 10-4 solution allows for LZB to respond to delivery issues in real time, resulting in quicker resolution for our home delivery customer.”
Gregg Brown, Distribution Services Manager, La-Z-Boy Residential
Exceeding customer expectations is paramount in today’s retail delivery environment, especially in terms of managing last mile deliveries due to the personal nature and service expectations of these transactions.
For many companies, delivery issues not only affect the end customer experience, they also contribute to losses across the board, from scheduling inefficiencies, staffing issues and cost overruns to decreased driver morale and frustrated Distribution Center (DC) personnel.
“La-Z-Boy is known as a premium provider of high-quality home furnishings. In a hypercompetitive marketplace, that is proving insufficient to engender customer satisfaction and loyalty. We have the emerging opportunity to impress and retain customers with a world class customer experience extending from their first encounter on La-Z-Boy.com, to post-delivery support.”
Kim Ballewske, Director of Distribution, La-Z-Boy Residential
La-Z-Boy wanted to consolidate its carrier data and systems into one aggregated visibility portal with mobile application capabilities that would allow it to manage all last mile furniture deliveries in the North American network. Read More
Final mile visibility is now cited as one of the must-haves for the B2B and B2C consumer experience - whether the final consumer of visibility data is the end consumer, franchise owners, fleet owners, drivers, distribution centers, corporate personnel, or customer care divisions. There is a real drive to gain an exceptional final mile experience that provides reliable logistics information – ETA and tracking data, product level detail, photo & document upload capabilities, temperature & risk alerts, and customizable analytics. At 10-4, our job is to help you provide precisely this level of final mile excellence for YOUR end customers.